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Omnichannel Framework: Story-Led, AI-Powered Journeys

May 15 @ 5:00 pm – 6:00 pm

Today’s customers don’t just want seamless experiences—they want to see themselves in the story. In this session led by Natalia Horvath—award-winning marketing strategist, keynote speaker, TEDx founder, and bestselling author—you’ll learn how to design customer journeys that are rooted in narrative and powered by AI. As the creator of the signature 7-step omnichannel framework, Natalia will guide you through building smarter, story-driven experiences.
Grounded in a customer-first philosophy, stories lay the foundation for journeys that unfold meaningfully across touchpoints and scale through AI-driven automation. From deeper engagement to personalized interactions at scale, this session offers a blueprint for crafting experiences that are both seamlessly automated and deeply human.
If you’re looking to connect, convert, and grow in the digital age—this is where your next journey begins.

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Omnichannel Framework

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Omnichannel Framework: Story-Led, AI-Powered Journeys

May 15 @ 5:00 pm – 6:00 pm

Omnichannel Framework

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