Omnichannel Framework: Story-Led, AI-Powered Journeys
Omnichannel Framework: Story-Led, AI-Powered Journeys
Today’s customers don’t just want seamless experiences—they want to see themselves in the story. In this session led by Natalia Horvath—award-winning marketing strategist, keynote speaker, TEDx founder, and bestselling author—you’ll learn how to design customer journeys that are rooted in narrative and powered by AI. As the creator of the signature 7-step omnichannel framework, Natalia […]